Refund & Exchange Policy – KidzDepot.pk

At KidzDepot.pk, your satisfaction is our priority. We take great care to ensure every product reaches you in perfect condition. However, if something goes wrong, this policy outlines your rights and our responsibilities.

1. When Can You Request a Refund or Exchange?

We accept returns only in the following cases:

The product was received damaged or faulty.
The product received is not identical to what you ordered on our website.

In such cases, we offer a full refund or exchange, subject to the conditions below.

2. Conditions for Return

To be eligible for a refund or exchange, the product must:

Be returned unwashed, unused, and in its original condition.
Include all original tags, accessories, and undamaged manufacturer packaging.
Do not put tape, stickers, or shipping labels directly on the manufacturer’s box.

3. How to Report an Issue

You must raise a complaint within 24 hours of delivery.
Send a short video and clear photographs showing the damage or fault to:

📧 support@kidzdepot.pk

⚠️ Requests made after 24 hours or without supporting evidence may not be entertained.

4. “Not Liking the Product” – Is That Covered?

No. Refunds or exchanges will not be provided simply because you change your mind or do not like the product. However, you may still contact us with your concerns, and we will review each case fairly.

5. Return Shipping Responsibility

The customer is responsible for returning the merchandise using a traceable delivery service (e.g., courier or registered post) to our address.
Return shipping costs are borne by the customer.
Original delivery charges paid at the time of order will not be refunded under any circumstances.

6. Refund Process (When Applicable)

Refund requests will be processed within 7 working days after we receive and inspect the returned product.
Refunds are made only in the following situations:
- The product was damaged/faulty or mismatched as described.
- We were unable to fulfill your order and you had paid in advance.
Refunds will be credited directly to your bank account (you will need to provide valid account details).

7. Color Disclaimer

Product colors may vary slightly from what you see on screen due to photography lighting and display settings. Color variations are not covered under this Refund or Exchange Policy, unless you paid extra for a specific color and received the wrong one.

8. Inadequate Return Condition

If a returned product is received in inadequate condition (e.g., used, damaged by customer, missing parts, or packaging destroyed), we reserve the right to reject the refund and send the product back to you at your expense.

9. Where to Send Returns

Returns Address:
KidzDepot.pk
[Insert your full address here – e.g., House No. XX, Street XX, Sector XX, City, Pakistan – or as provided]

(If you wish to keep the previous address format, please update it with your new brand name.)

10. Contact Us

For any questions about returns or exchanges, please email us at: